Vihari Farms delivers fresh food — free-range poultry, farm eggs and leafy greens. Every order is prepared only after our team confirms it with you by phone or WhatsApp. This page explains exactly how cancellations, refunds and replacements work.
1. Cancellations
An order can be changed or cancelled free of charge any time before it enters preparation or dispatch — most easily during the confirmation call our team makes after you send the order request.
Once preparation has begun (the order is being prepared fresh for you) or the order has been dispatched, it can no longer be cancelled online. Call or WhatsApp us and we will always tell you honestly what is still possible for your specific order.
2. Returns
Fresh chicken, eggs and other perishable food products generally cannot be returned after delivery. Food safety rules and the nature of fresh food mean delivered items cannot travel back through the delivery chain.
3. Wrong, damaged or incorrect orders
If you receive the wrong product, a damaged product, or an incorrect quantity, contact Vihari Farms promptly — the same day if possible:
- Call / WhatsApp: +91 7799 223 664
- WhatsApp: Message the farm
- Email: viharifarms.in@gmail.com
Share your order number and, if you can, a photo of the item.
4. How refunds and replacements are handled
Every refund or replacement is handled after verification. Our team reviews your report with you directly — there are no forms and no automated process — and then arranges a replacement or a refund for the affected items. We handle each case personally and promptly.
5. Contact Vihari Farms
- Call or WhatsApp: +91 7799 223 664
- Email: viharifarms.in@gmail.com
- Open daily, 6:00 AM – 8:00 PM (IST)
Delivery charges, the confirmation-call process and payment-after-confirmation are explained on our Returns, Cancellations & Delivery Policy page.
